Pedro Rodriquez Is a Vice President with Wal-Mart

Multiple Choice

Pedro Rodriquez is a vice president with Wal-Mart. Rodriquez is interested in improving the performance of the "pet supplies" departments in all stores. He identified some of the country's best pet stores and in the process of gathering financial data from these stores so that he can understand how to improve performance Wal-Mart. Rodriquez is using a process known as __________.

A) Deming cycle
B) benchmarking
C) total quality management (TQM)
D) reengineering