Question 1

Match the following:
-Safe Mode

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Question 2

Match the following diagnostic and repair tools:
-REGSVR32*

Accepted Answer

A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).

Question 3

You may keep a Windows installation healthy by installing service packs, hotfixes, and creating image backups that can be used to restore the system to operation quickly.

Accepted Answer

A) True 
 B)False

Question 4

STOP errors (blue screen-also known as a blue screen of death) can be caused by which of the following?

Accepted Answer

A)  Incompatible or defective hardware or software. 
B)  Registry problems. 
C)  Viruses. 
D)  All answers provided are correct.

Question 5

Match the following diagnostic and repair tools:
-REGEDIT

Accepted Answer

A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).

Question 6

Match the following:
-Device driver

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Question 7

Match the command with its use.
-Dir

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 8

Match the command with its use.
-Diskpart

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 9

Match the command with its use.
-Set

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 10

Match the command with its use.
-Attrib

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 11

Windows 7/Vista/XP offer users no startup options.

Accepted Answer

A) True 
 B)False

Question 12

If Windows will not boot, you can use the Windows Recovery Environment for Windows Vista or the Recovery Console for Windows XP to fix the problem.

Accepted Answer

A) True 
 B)False

Question 13

Match the following diagnostic and repair tools:
-Advanced boot options

Accepted Answer

A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).

Question 14

As a technician on the job, you are required to perform several tests in addition to investigating clues you received during the initial interview. Which of the following tests are you not required to perform?

Accepted Answer

A)  Testing power 
B)  Viewing event logs 
C)  Opening up the monitor to test the component 
D)  Recording symptoms and error codes

Question 15

A customer complains that his hard disk is physically connected to the system but cannot be used for storage. What could be the problem?

Accepted Answer

A)  There are errors in the file system. 
B)  The drive is not partitioned. 
C)  The system is not powered on. 
D)  Windows is not installed.

Question 16

Match the following:
-NTLDR

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Question 17

Which of these facts are absolutely necessary to determine during an interview with a client?

Accepted Answer

A)  The software in use at the time of the problem. 
B)  The hardware in use at the time of the problem. 
C)  The task the customer was trying to perform at the time of the problem. 
D)  All answers provided are correct.

Question 18

Match the following:
-Troubleshooting cycle

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Question 19

Match the following:
-Operating system

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Question 20

Match the following:
-Last known good configuration.

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Exam 15: Troubleshooting and Maintaining Windows

Match the following: -Safe Mode

Match the following diagnostic and repair tools: -REGSVR32*

You may keep a Windows installation healthy by installing service packs, hotfixes, and creating image backups that can be used to restore the system to operation quickly.

STOP errors (blue screen-also known as a blue screen of death) can be caused by which of the following?

Match the following diagnostic and repair tools: -REGEDIT

Match the following: -Device driver

Match the command with its use. -Dir

Match the command with its use. -Diskpart

Match the command with its use. -Set

Match the command with its use. -Attrib

Windows 7/Vista/XP offer users no startup options.

If Windows will not boot, you can use the Windows Recovery Environment for Windows Vista or the Recovery Console for Windows XP to fix the problem.

Match the following diagnostic and repair tools: -Advanced boot options

As a technician on the job, you are required to perform several tests in addition to investigating clues you received during the initial interview. Which of the following tests are you not required to perform?

A customer complains that his hard disk is physically connected to the system but cannot be used for storage. What could be the problem?

Match the following: -NTLDR

Which of these facts are absolutely necessary to determine during an interview with a client?

Match the following: -Troubleshooting cycle

Match the following: -Operating system

Match the following: -Last known good configuration.