Sarah Is the General Manager for an Electronics Company, and They

Multiple Choice

Sarah is the general manager for an electronics company, and they are currently evaluating company's performance for the year. Sarah decided to use a balanced scorecard (BSC) to look at both financial and nonfinancial metrics. Which of the following would be an appropriate objective to be implemented from the internal business process perspective?

A) Increase operating income growth
B) Increase quality and decrease timing of shipping online orders
C) Increase revenue per department
D) Staff training for superior customer service