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    Essentials of Marketing
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    Exam 1: Scope and Concepts of Marketing
  5. Question
    Customer Relationship Management (CRM) Is Defined as the Holistic Process
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Customer Relationship Management (CRM) Is Defined as the Holistic Process

Question 14

Question 14

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Customer relationship management (CRM) is defined as the holistic process of identifying, attracting, differentiating, and retaining customers.

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