Question 1

Managers usually choose slow rates of change for determining who can keep up to the organization's goals and who cannot.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a drawback of making very small changes in an organization?

Accepted Answer

A)  They do not justify the costs. 
B)  They can be difficult to coordinate. 
C)  They can result in high resistance. 
D)  They can create major uncertainty.

Question 3

Which of the following techniques will be the least likely to overcome employee resistance during the moving stage of the change process?

Accepted Answer

A)  educating them about the nature of the desired change 
B)  communicating how the change will affect them in a positive way 
C)  announcing that the change has been mandated by top management 
D)  making sure that they have the required knowledge, skills, and abilities

Question 4

Which of the following is not a part of the evaluation process of change outcomes?

Accepted Answer

A)  data collection 
B)  comparison of collected data against goals 
C)  communicating results to those affected by it 
D)  altering the approaches to the change

Question 5

Due to the rise in the rates of obesity and lifestyle diseases like diabetes and hypertension,many people have begun opting for healthier diets.This has taken a toll on the fast food and beverage industry.This is an example of which of the following external forces of change?

Accepted Answer

A)  change in technological developments 
B)  change in economic conditions 
C)  change in societal attitudes 
D)  change in legal and political issues

Question 6

The organizational development approach has its roots in ________.

Accepted Answer

A)  behavioral science research 
B)  information technology 
C)  problem-solving methods 
D)  knowledge transfer methods

Question 7

Since the time of the original formulation of the three-stage change process many years ago,the goal of refreezing has been broadened into the objective of ________.

Accepted Answer

A)  organizational renewal 
B)  organizational learning 
C)  reengineering 
D)  organizational development

Question 8

Altering the composition of an existing job is an organizational change made at the intermediate level.

Accepted Answer

A) True 
 B)False

Question 9

According to the force field analysis,equilibrium occurs when ________ of change are balanced with ________ of change resulting in a relatively steady state.

Accepted Answer

A)  external forces; internal forces 
B)  driving forces; restraining forces 
C)  maintenance forces; corrective forces 
D)  demographic forces; societal forces

Question 10

What are the important things to remember while seeking to build support for a change? Write from the point of view of a manager.

Accepted Answer

The answer of What are the important things to remember...

Question 11

The actions of direct competitors can trigger changes inside a given organization,even when that organization would prefer not to make any changes.

Accepted Answer

A) True 
 B)False

Question 12

After winning a huge contract to build an expressway,AZ Builders Corp.has decided to create a cross-functional team that will be made up of experts from different fields,including civil engineers,architects,and accountants.The company's board of directors also decides to institute a one-month training program for this group in order to help them shape the goals and plans to implement this project.In this example,the focus of change is ________.

Accepted Answer

A)  systems 
B)  technology 
C)  staff 
D)  structure

Question 13

Changing societal attitudes toward certain products or services is a change that is quick to develop and easy to detect.

Accepted Answer

A) True 
 B)False

Question 14

The manager of a chain of fast-food restaurants has noticed that the number of breakfast customers has fallen by 50 percent in the last 6 months.The manager believes this precipitous decline may be due to the extensive marketing campaign a competitor is running to promote its "good-to-go" breakfast menu.Which of the following steps would be most likely to regain the lost customers?

Accepted Answer

A)  retrain the members of the breakfast crew 
B)  introduce exotic items on the breakfast menu 
C)  match the competitors ad campaign but with lower prices 
D)  survey staff and customers on what changes need to be implemented

Question 15

According to the matrix of agreeability and influence,the members of a leading coalition for change will be a part of the ________ agreeable and ________ influence group.

Accepted Answer

A)  high; low 
B)  low; high 
C)  high; high 
D)  low; low

Question 16

The fact that making changes is a costly process puts a premium on not making changes if the costs outweigh the potential benefits.

Accepted Answer

A) True 
 B)False

Question 17

A leading coalition is a group that support the change but do not have much influence on others.

Accepted Answer

A) True 
 B)False

Question 18

When a manager is planning for change,to which of the following questions would the issues of participation and incentives pertain most closely?

Accepted Answer

A)  How soon is change needed? 
B)  What support will be critical for success? 
C)  How should the change be communicated? 
D)  How can support for the change be developed?

Question 19

Managers must evaluate the change outcomes to know whether additional changes are needed and to understand if the particular approaches implemented should be used again in similar circumstances.

Accepted Answer

A) True 
 B)False

Question 20

In order to recover its market share,the management in Xenon Inc.decide to launch a low cost line of its existing products.Which of the following arguments would most likely convince the reluctant employees of the feasibility of this strategy?

Accepted Answer

A)  Cheaper raw materials would make for a cheaper product. 
B)  Competitors were offering goods at low prices. 
C)  Company is currently making a product that has low demand. 
D)  New technology would help mass production and price reduction.

Exam 15: Organizational Change and Development

Managers usually choose slow rates of change for determining who can keep up to the organization's goals and who cannot.

Which of the following is a drawback of making very small changes in an organization?

Which of the following techniques will be the least likely to overcome employee resistance during the moving stage of the change process?

Which of the following is not a part of the evaluation process of change outcomes?

Due to the rise in the rates of obesity and lifestyle diseases like diabetes and hypertension,many people have begun opting for healthier diets.This has taken a toll on the fast food and beverage industry.This is an example of which of the following external forces of change?

The organizational development approach has its roots in ________.

Since the time of the original formulation of the three-stage change process many years ago,the goal of refreezing has been broadened into the objective of ________.

Altering the composition of an existing job is an organizational change made at the intermediate level.

According to the force field analysis,equilibrium occurs when of change are balanced with of change resulting in a relatively steady state.

What are the important things to remember while seeking to build support for a change? Write from the point of view of a manager.

The actions of direct competitors can trigger changes inside a given organization,even when that organization would prefer not to make any changes.

Changing societal attitudes toward certain products or services is a change that is quick to develop and easy to detect.

According to the matrix of agreeability and influence,the members of a leading coalition for change will be a part of the agreeable and influence group.

The fact that making changes is a costly process puts a premium on not making changes if the costs outweigh the potential benefits.

A leading coalition is a group that support the change but do not have much influence on others.

When a manager is planning for change,to which of the following questions would the issues of participation and incentives pertain most closely?

Managers must evaluate the change outcomes to know whether additional changes are needed and to understand if the particular approaches implemented should be used again in similar circumstances.

In order to recover its market share,the management in Xenon Inc.decide to launch a low cost line of its existing products.Which of the following arguments would most likely convince the reluctant employees of the feasibility of this strategy?