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    Managing Customer Experience
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    Exam 6: Differentiating Customers by Their Needs
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    One Tool That Helps Leverage Community Knowledge Is
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One Tool That Helps Leverage Community Knowledge Is

Question 14

Question 14

Multiple Choice

One tool that helps leverage community knowledge is:


A) customer portfolios
B) market segmentation
C) collaborative filtering
D) expanded needs set

Correct Answer:

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