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    Managing Customer Experience
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    Exam 6: Differentiating Customers by Their Needs
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    Businesses That Benefit Most from Community Knowledge
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Businesses That Benefit Most from Community Knowledge

Question 11

Question 11

Multiple Choice

Businesses that benefit most from community knowledge:


A) have routine interactive communications with customers
B) have customers highly differentiated by value
C) are B2C
D) are B2B

Correct Answer:

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