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    Business
  3. Study Set
    Managing Customer Experience
  4. Exam
    Exam 11: Optimizing Around the Customer: Measuring the Success of Customer-Based Initiatives and the Customer-Centric Organization
  5. Question
    Define "Customer Equity" and Explain Why This Concept Is Crucial
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Define "Customer Equity" and Explain Why This Concept Is Crucial

Question 19

Question 19

Essay

Define "customer equity" and explain why this concept is crucial to a company's profitability. What does it include? How is it measured? What are the obstacles to measuring it accurately?

Correct Answer:

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Answered by ExamLex AI

Customer equity refers to the total valu...

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