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    Customer Service Career Success
  4. Exam
    Exam 6: Recognize and Deal With Customer Turnoffs
  5. Question
    Communication Turnoffs Often Occur When Employees Are Ignorant of The
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Communication Turnoffs Often Occur When Employees Are Ignorant of The

Question 4

Question 4

Multiple Choice

Communication turnoffs often occur when employees are ignorant of the:


A) messages they are sending.
B) store's policies.
C) company's mission statement.
D) customer's needs.

Correct Answer:

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