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  3. Study Set
    Customer Service Career Success
  4. Exam
    Exam 6: Recognize and Deal With Customer Turnoffs
  5. Question
    According to Consultant David Freemantle, What Is at the Center
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According to Consultant David Freemantle, What Is at the Center

Question 6

Question 6

Multiple Choice

According to consultant David Freemantle, what is at the center of excellent customer service?


A) customer engagement
B) emotional connectivity
C) good listening
D) all of the above

Correct Answer:

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