Multiple Choice
Which of the following is NOT a method of reducing wait time perception?
A) telling the customer the average wait time
B) using a pager to allow the customer to do something else while waiting
C) using a virtual queue
D) using signage to tell the customer how long the wait will be
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Customers have an expectation of how long
Q9: People today value time, possibly more than
Q10: Customer convenience stems from:<br>A) efficiency and value.<br>B)
Q11: The first step to reduce waiting time
Q12: Explain why home delivery is making a
Q13: Speed is easier to work with than
Q14: Many companies fall into the trap of:<br>A)
Q15: One of the best ways to cut
Q16: Explain the concept of once-and-done service.
Q17: Most people have a realistic perception of