Question 1

When the product being made takes the form of discrete, individual units, the system is called a continuous-flow system.

Accepted Answer

A) True 
 B)False

Question 2

Pacific Construction is a large company that builds roads, bridges, and dams in the western United States. Many of the company's projects are huge and take many months to complete. Pacific Construction's operating system is referred to as a

Accepted Answer

A)  job-shop production system. 
B)  continuous-flow production system. 
C)  unique-item production system. 
D)  specialty-production system. 
E)  project-production system.

Question 3

The first three aspects of the operations manager's function are to provide customers what they want, when they want it, and at the lowest possible price.

Accepted Answer

A) True 
 B)False

Question 4

Companies frequently compare their product or service against an industry leader. This is referred to as

Accepted Answer

A)  kaisen. 
B)  quality assurance. 
C)  external quality. 
D)  prevention costs. 
E)  benchmarking.

Question 5

__________ focuses on any activity that impacts upon the maintenance of quality at the desired level.

Accepted Answer

A)  Quality assurance 
B)  Statistical process control 
C)  Quality control 
D)  Total quality management 
E)  Throughput control

Question 6

A measure of the efficiency with which a firm performs its transformation processes is called

Accepted Answer

A)  competency. 
B)  just-in-time. 
C)  productivity. 
D)  labor. 
E)  inventory management.

Question 7

A top priority of James Williams, the CEO of Applied Plastics, is to make sure that the product and service output of his firm is provided (1) in the amount demanded, (2) at the appropriate time, (3) with the appropriate quality level, and (4) in a manner that is compatible with the goals of his firm. Mr. Williams' priorities are accomplished through effective

Accepted Answer

A)  systems management. 
B)  throughput management. 
C)  hierarchical management. 
D)  supply-chain management. 
E)  operations management.

Question 8

An overall management philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations is called

Accepted Answer

A)  master production scheduling. 
B)  material requirements planning. 
C)  statistical process control. 
D)  just-in-time inventory management. 
E)  employee empowerment.

Question 9

Match each item with the correct statement below.
-focuses on systematically enhancing products, services, processes, and operational quality control

Accepted Answer

A)  quality control 
B)  quality assurance 
C)  total quality management

Question 10

Match each item with the correct statement below.
-focuses on the actual measurement of output to see if specifications have been met

Accepted Answer

A)  quality control 
B)  quality assurance 
C)  total quality management

Question 11

Manufacturing and service organizations are different on all of the following dimensions except one. This exception is the

Accepted Answer

A)  input-to-output transformation process. 
B)  measurements of quality and productivity. 
C)  degree of consumer participation. 
D)  simultaneous nature of product and consumption. 
E)  time perishability of output.

Question 12

Is it practical for firms in rapidly changing industries to make long-term system design decisions in their information systems? What alternatives do firms have short of designing and building their own information systems?

Accepted Answer

The answer of Is it practical for firms in rapidly...

Question 13

John Horne, the CEO of Navistar International, is heavily involved in helping his firm ensure that customer demand can be satisfied, the firm's resources won't be overtaxed, and the relevant costs will be held to a minimum. These activities are called

Accepted Answer

A)  aggregate planning. 
B)  master production scheduling. 
C)  inventory management. 
D)  material requirements planning. 
E)  just-in-time management.

Question 14

The construction of Toronto's Skydome took years of planning and construction to complete. It is considered to be one of a kind and will suit the various athletic needs of Toronto sports teams for the foreseeable future. The construction of the Skydome can best be described as a/an

Accepted Answer

A)  job-shop system. 
B)  assembly-line system. 
C)  project-production system. 
D)  continuous-flow system. 
E)  service-flow system.

Question 15

The Heineken Brewery in Amsterdam produces its beer in a continuous stream 365 days a year. This system is called a/an

Accepted Answer

A)  mass-production system. 
B)  assembly-line system. 
C)  repetitive-production system. 
D)  continuous-flow system. 
E)  job-shop system.

Question 16

As a result of time perishability, when service organizations have excess capacity that goes unused, that service capability has been lost forever.

Accepted Answer

A) True 
 B)False

Question 17

A laundry which washes, dries, and irons men's shirts is an example of a standard service system.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following characteristics are a distinctive characteristic of a manufacturing organization?

Accepted Answer

A)  Capacity is time-perishable. 
B)  Quality is very difficult to assess. 
C)  Inventories of finished product can be stockpiled. 
D)  Production and consumption are simultaneous. 
E)  Output lacks physical qualities.

Question 19

Elizabeth Collins heads a department at Par Appliance that (1) develops product concepts, (2) develops the preliminary design or prototypes, (3) makes make-versus-buy choices, and (4) selects production methods, equipment, and suppliers. From this information, we can infer that Elizabeth is primarily concerned with the __________ decision area in her company.

Accepted Answer

A)  product or service design 
B)  facility location 
C)  process selection 
D)  system capacity 
E)  facility layout

Question 20

The main purpose of master production scheduling is to provide broad production, inventory, and human resource scheduling guidelines within which much more detailed scheduling decisions eventually will be made.

Accepted Answer

A) True 
 B)False

Exam 16: Productivity and Quality in Operations

When the product being made takes the form of discrete, individual units, the system is called a continuous-flow system.

Pacific Construction is a large company that builds roads, bridges, and dams in the western United States. Many of the company's projects are huge and take many months to complete. Pacific Construction's operating system is referred to as a

The first three aspects of the operations manager's function are to provide customers what they want, when they want it, and at the lowest possible price.

Companies frequently compare their product or service against an industry leader. This is referred to as

__________ focuses on any activity that impacts upon the maintenance of quality at the desired level.

A measure of the efficiency with which a firm performs its transformation processes is called

An overall management philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations is called

Match each item with the correct statement below. -focuses on systematically enhancing products, services, processes, and operational quality control

Match each item with the correct statement below. -focuses on the actual measurement of output to see if specifications have been met

Manufacturing and service organizations are different on all of the following dimensions except one. This exception is the

Is it practical for firms in rapidly changing industries to make long-term system design decisions in their information systems? What alternatives do firms have short of designing and building their own information systems?

John Horne, the CEO of Navistar International, is heavily involved in helping his firm ensure that customer demand can be satisfied, the firm's resources won't be overtaxed, and the relevant costs will be held to a minimum. These activities are called

The construction of Toronto's Skydome took years of planning and construction to complete. It is considered to be one of a kind and will suit the various athletic needs of Toronto sports teams for the foreseeable future. The construction of the Skydome can best be described as a/an

The Heineken Brewery in Amsterdam produces its beer in a continuous stream 365 days a year. This system is called a/an

As a result of time perishability, when service organizations have excess capacity that goes unused, that service capability has been lost forever.

A laundry which washes, dries, and irons men's shirts is an example of a standard service system.

Which of the following characteristics are a distinctive characteristic of a manufacturing organization?

The main purpose of master production scheduling is to provide broad production, inventory, and human resource scheduling guidelines within which much more detailed scheduling decisions eventually will be made.