Question 1

What is nonverbal communication? Is nonverbal communication an important part of the communication process?

Accepted Answer

The answer of What is nonverbal communication? Is nonverbal communication...

Question 2

Formal communication channels arise from the social relationships that evolve in an organization.

Accepted Answer

A) True 
 B)False

Question 3

At Wells Construction, information flows from individuals in higher levels of the organization to those in lower levels. This type of flow of information is called

Accepted Answer

A)  vertical communication. 
B)  lateral communication. 
C)  external communication. 
D)  internal communication. 
E)  downward communication.

Question 4

Which of the following is true regarding an environment nonverbal message?

Accepted Answer

A)  A desk may be seen as a separation that interferes with close communication. 
B)  A desk may be perceived as a symbol of power of the person whose office it is. 
C)  A desk could be perceived as a setting for confrontational rather than cooperative, communication. 
D)  The presence of a desk in an unfamiliar office makes some people uncomfortable. 
E)  All of the answers are correct

Question 5

In some situations, more information may encourage managers to make decisions too quickly.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not a type of nonverbal communication?

Accepted Answer

A)  kinesic behavior 
B)  physical characteristics 
C)  paralanguage 
D)  drafted prose 
E)  proxemics

Question 7

Interpersonal communication can be broken down into four categories: oral, written, technological, and

Accepted Answer

A)  figurative. 
B)  demonstrative. 
C)  symbolic. 
D)  expressive. 
E)  nonverbal.

Question 8

Mr. Kevin Rollins spends the majority of his managerial day reading, listening, managing and interpreting information, servicing clients, writing, speech-making and using symbolic gestures. Broadly interpreted, this process is referred to as

Accepted Answer

A)  transference. 
B)  directing. 
C)  planning. 
D)  organizing. 
E)  communication.

Question 9

Research indicates that managers prefer face-to-face and telephone communication to written communication because

Accepted Answer

A)  it permits immediate feedback. 
B)  it enables precise statements to be made, providing a reference for later use. 
C)  it is less expensive. 
D)  it is less time consuming. 
E)  it takes less effort.

Question 10

Match each term with the correct statement below.
-information that flows to managers from their subordinates

Accepted Answer

A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  grapevine

Question 11

Technological communication is a broad category of communication components that are rapidly influencing how managers communicate.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements about the "grapevine is inaccurate?

Accepted Answer

A)  The grapevine can be quite beneficial. 
B)  Information carried by the grapevine is often accurate. 
C)  The grapevine is an influence to be considered in all management actions. 
D)  The grapevine is the formal flow of messages throughout an organization. 
E)  One well-known study found that approximately 80 percent of the information transmitted through the grapevine was correct.

Question 13

Sometimes, when visitors leave a theme park at Walt Disney World, an employee will hand each visitor a customer satisfaction survey to fill out and send back to the company (postage paid). From Disney's perspective, what component of the communication process does this exercise facilitate?

Accepted Answer

A)  social context 
B)  encoding 
C)  decoding 
D)  receiving 
E)  feedback

Question 14

Match each term with the correct statement below.
-any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages

Accepted Answer

A)  social context 
B)  encoding 
C)  messages 
D)  channel 
E)  decoding
F) feedback
G) noise

Question 15

The __________ process translates the sender's ideas into a systematic set of symbols or a language expressing the communicator's purpose.

Accepted Answer

A)  transcribing 
B)  decoding 
C)  receiving 
D)  encoding 
E)  sending

Question 16

Some people would argue that, because oral communication is the type preferred by managers, managers should focus on improving their oral communication skills and not worry so much about their written skills. Do you agree or disagree with this argument? Explain your answer.

Accepted Answer

The answer of Some people would argue that, because oral...

Question 17

The tangible forms of coded symbols that are intended to give a particular meaning to data are referred to as

Accepted Answer

A)  encoding. 
B)  channels. 
C)  dispatches. 
D)  knowledge. 
E)  messages.

Question 18

Jim Jacobs works in the customer relations department of a large department store. One of Jim's jobs is to read letters written by upset customers and try to determine the true meaning of the letters. For example, it is up to Jim to determine if a customer has a legitimate concern that needs to be passed on to top management or if a customer is simply complaining for the sake of complaining. The step in the communication process that Jim is involving in is

Accepted Answer

A)  encoding. 
B)  sending. 
C)  decoding. 
D)  medium. 
E)  receiving.

Question 19

Time related behavior, such as being late or early, or keeping people waiting is considered a form of paralanguage.

Accepted Answer

A) True 
 B)False

Question 20

Amanda Smith's supervisor has relayed some important information to her, upon which she must now react. This exchange of information is called

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  horizontal communication. 
D)  grapevine. 
E)  informal communication.

Exam 11: Communicating Effectively Within Diverse Organizations

What is nonverbal communication? Is nonverbal communication an important part of the communication process?

Formal communication channels arise from the social relationships that evolve in an organization.

At Wells Construction, information flows from individuals in higher levels of the organization to those in lower levels. This type of flow of information is called

Which of the following is true regarding an environment nonverbal message?

In some situations, more information may encourage managers to make decisions too quickly.

Which of the following is not a type of nonverbal communication?

Interpersonal communication can be broken down into four categories: oral, written, technological, and

Mr. Kevin Rollins spends the majority of his managerial day reading, listening, managing and interpreting information, servicing clients, writing, speech-making and using symbolic gestures. Broadly interpreted, this process is referred to as

Research indicates that managers prefer face-to-face and telephone communication to written communication because

Match each term with the correct statement below. -information that flows to managers from their subordinates

Technological communication is a broad category of communication components that are rapidly influencing how managers communicate.

Which of the following statements about the "grapevine is inaccurate?

Sometimes, when visitors leave a theme park at Walt Disney World, an employee will hand each visitor a customer satisfaction survey to fill out and send back to the company (postage paid) . From Disney's perspective, what component of the communication process does this exercise facilitate?

Match each term with the correct statement below. -any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages

The __________ process translates the sender's ideas into a systematic set of symbols or a language expressing the communicator's purpose.

Some people would argue that, because oral communication is the type preferred by managers, managers should focus on improving their oral communication skills and not worry so much about their written skills. Do you agree or disagree with this argument? Explain your answer.

The tangible forms of coded symbols that are intended to give a particular meaning to data are referred to as

Time related behavior, such as being late or early, or keeping people waiting is considered a form of paralanguage.

Amanda Smith's supervisor has relayed some important information to her, upon which she must now react. This exchange of information is called