Question 1

Which of the following gender differences is not true?

Accepted Answer

A)  Men communicate a greater sense of control of their environment. 
B)  Women smile more frequently. 
C)  Men use more eye contact than women, yet avert their gaze more often. 
D)  Women are better at conveying emotions. 
E)  Women are better at interpreting emotions.

Question 2

Elizabeth Ryan is Dean of the College of Arts and Sciences at a large university. In dealing with her faculty, Elizabeth is particularly good at picking up on __________ communication, which includes all messages that are nonlanguage responses.

Accepted Answer

A)  casual 
B)  oral 
C)  demonstrative 
D)  reserved 
E)  nonverbal

Question 3

Listening when emotions are high is even more important than listening in team situations.

Accepted Answer

A) True 
 B)False

Question 4

Match each term with the correct statement below.
-the setting in which a communication takes place

Accepted Answer

A)  social context 
B)  encoding 
C)  messages 
D)  channel 
E)  decoding
F) feedback
G) noise

Question 5

The first thing that Alan Wells does when he comes to work every morning is check his __________, which is a computer-based system that allows individuals to exchange and store messages through computerized text-processing and communication networks.

Accepted Answer

A)  system mail 
B)  computer mail 
C)  network mail 
D)  cyberspace mail 
E)  electronic mail

Question 6

Messages are the thoughts and feelings that the communicator is attempting to elicit in the receiver.

Accepted Answer

A) True 
 B)False

Question 7

Mr. Peter Higgins encodes his thoughts and creates a tangible form that is intended to give a particular meaning to his thoughts and data. This tangible form of encoded symbols is contained in which element of the communication process?

Accepted Answer

A)  social context 
B)  sender and message encoding 
C)  message and channel 
D)  receiver and message decoding 
E)  feedback

Question 8

Match each term with the correct statement below.
-a process in which one person or group transmits some type of information to another person or group

Accepted Answer

A)  communication 
B)  oral communication 
C)  written communication 
D)  nonverbal communication 
E)  electronic mail
F) videoconferencing

Question 9

Jim heard a rumor from an employee in another division that a 250-person reduction in the workforce was to occur next month. This informal flow of information through the organization is called the

Accepted Answer

A)  network. 
B)  bulletin board. 
C)  grapevine. 
D)  formal communication channel. 
E)  vertical communication.

Question 10

The grapevine is the informal flow of messages throughout an organization.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following represents noise in communication?

Accepted Answer

A)  listening to understand. 
B)  thinking about personal problems while talking to a subordinate about job tasks. 
C)  clicking the top of my pen when someone else is talking. 
D)  Choices b and c are correct. 
E)  Choices a and c are correct.

Question 12

Pacific Investments is located in downtown Los Angeles. Because many of the firm's employees live a considerable distance from downtown, Pacific has implemented a program called __________. This program provides certain employees the option of working at home and interfacing with the company's downtown office by computer, telephone, and fax.

Accepted Answer

A)  distance commuting 
B)  wide-area network 
C)  telecommuting 
D)  local-area network 
E)  remote work processing

Question 13

Horizontal communication flows from individuals in higher levels of an organization to those in lower levels.

Accepted Answer

A) True 
 B)False

Question 14

Upward communication typically provides information to subordinates from their managers.

Accepted Answer

A) True 
 B)False

Question 15

Research indicates that mangers prefer written communication to face-to-face communication because written communication provides a reference for future use.

Accepted Answer

A) True 
 B)False

Question 16

The informal flow of messages throughout an organization is called the

Accepted Answer

A)  grapevine. 
B)  network. 
C)  lateral communication channel. 
D)  discrete communication forum. 
E)  bulletin board.

Question 17

Extreme emotions, such as anger, resentment and excitement, warrant attention from a personal and business standpoint.

Accepted Answer

A) True 
 B)False

Question 18

In her job, Ann handles a large amount of information. Recently, Ann has noticed that she has made more mistakes than normal in handling information, she is constantly looking for people to help her out, and she is withdrawing more and more from the information flow. From this description, we can surmise that Ann is suffering from

Accepted Answer

A)  information upheaval. 
B)  cognitive overload. 
C)  communication overload. 
D)  perceptual overload. 
E)  information overload.

Question 19

Decoding is the process of verifying messages from the sender.

Accepted Answer

A) True 
 B)False

Question 20

Michael Wells has acted upon a request from his supervisor and will now relay information back to him. This exchange of information back to a supervisor is called __________ communication.

Accepted Answer

A)  upward 
B)  downward 
C)  horizontal 
D)  grapevine 
E)  informal

Exam 11: Communicating Effectively Within Diverse Organizations

Which of the following gender differences is not true?

Elizabeth Ryan is Dean of the College of Arts and Sciences at a large university. In dealing with her faculty, Elizabeth is particularly good at picking up on __________ communication, which includes all messages that are nonlanguage responses.

Listening when emotions are high is even more important than listening in team situations.

Match each term with the correct statement below. -the setting in which a communication takes place

The first thing that Alan Wells does when he comes to work every morning is check his __________, which is a computer-based system that allows individuals to exchange and store messages through computerized text-processing and communication networks.

Messages are the thoughts and feelings that the communicator is attempting to elicit in the receiver.

Mr. Peter Higgins encodes his thoughts and creates a tangible form that is intended to give a particular meaning to his thoughts and data. This tangible form of encoded symbols is contained in which element of the communication process?

Match each term with the correct statement below. -a process in which one person or group transmits some type of information to another person or group

Jim heard a rumor from an employee in another division that a 250-person reduction in the workforce was to occur next month. This informal flow of information through the organization is called the

The grapevine is the informal flow of messages throughout an organization.

Which of the following represents noise in communication?

Horizontal communication flows from individuals in higher levels of an organization to those in lower levels.

Upward communication typically provides information to subordinates from their managers.

Research indicates that mangers prefer written communication to face-to-face communication because written communication provides a reference for future use.

The informal flow of messages throughout an organization is called the

Extreme emotions, such as anger, resentment and excitement, warrant attention from a personal and business standpoint.

Decoding is the process of verifying messages from the sender.

Michael Wells has acted upon a request from his supervisor and will now relay information back to him. This exchange of information back to a supervisor is called __________ communication.