Question 1

A written __________ is intended to provide a jobholder an understanding of the responsibilities associated with a particular job.

Accepted Answer

A)  job notice 
B)  job brochure 
C)  job circular 
D)  job prospectus 
E)  job description

Question 2

The degree to which job holders have freedom, independence, and decision-making authority is referred to as

Accepted Answer

A)  task significance. 
B)  autonomy. 
C)  feedback. 
D)  skill variety. 
E)  task identity.

Question 3

Which of the following jobs would most likely have the highest job depth?

Accepted Answer

A)  typist 
B)  data entry clerk 
C)  assembly line worker 
D)  college professor 
E)  bricklayer

Question 4

Match each term with the correct statement below.
-the degree to which job holders have freedom, independence, and decision-making authority

Accepted Answer

A)  job design 
B)  job description 
C)  skill variety 
D)  task identity 
E)  task significance
F) autonomy
G) feedback
H) job enlargement
I) job enrichment
J) job rotation
K) employee-centered work redesign
L) self-managed teams

Question 5

Match each term with the correct statement below.
-those organizational units directly involved in delivering the products and services of the organization

Accepted Answer

A)  chain of command 
B)  unity of command 
C)  span of control 
D)  line departments 
E)  staff departments
F) delegation

Question 6

Those organizational units that are not directly involved in delivering the products and services or the organization, but who provide support for line departments are

Accepted Answer

A)  staff departments. 
B)  boundary-spanning departments. 
C)  specialty departments. 
D)  self-managed departments. 
E)  complementary departments.

Question 7

Skill variety, task identity, and task significance are the three core job dimensions that affect the degree to which employees find their work meaningful.

Accepted Answer

A) True 
 B)False

Question 8

What is the difference between line and staff personnel? Provide an example of a line position and a staff position in the same organization. Which is more important?

Accepted Answer

The answer of What is the difference between line and...

Question 9

__________ is a core job dimension which refers to the degree to which a job challenges a job holder to use many of his or her skills and abilities. This job dimension affects the degree to which employees __________.

Accepted Answer

A)  Task identity, find their work meaningful. 
B)  Skill variety, find their work meaningful. 
C)  Task identity, take responsibility for the outcome of their work. 
D)  Autonomy, find their work meaningful. 
E)  360 jobs, take responsibility for the outcome of their work.

Question 10

Job scope refers to the number of different activities a specific job requires and the frequency with which each activity is performed.

Accepted Answer

A) True 
 B)False

Question 11

Match each term with the correct statement below.
-an approach whereby employees design their work roles to benefit the organization and satisfy their individual goals

Accepted Answer

A)  job design 
B)  job description 
C)  skill variety 
D)  task identity 
E)  task significance
F) autonomy
G) feedback
H) job enlargement
I) job enrichment
J) job rotation
K) employee-centered work redesign
L) self-managed teams

Question 12

When __________ is frequent and constructive, employees develop a better understanding of the relationship between their efforts and the outcomes of their work.

Accepted Answer

A)  feedback 
B)  quality control 
C)  autonomy 
D)  control 
E)  job depth

Question 13

As the owner of numerous rental properties around the southern portion of the state, Charles Chambers was no longer able to address all of day-to-day problems encountered in the various apartments and homes. Charles thus decided to expand the job __________ of his property managers' jobs to give them more control over handling these types of problems.

Accepted Answer

A)  range 
B)  hours 
C)  scope 
D)  value 
E)  depth

Question 14

At PacifCorp, instead of managers dictating a set of narrowly defined tasks to each individual employee, responsibility for a substantial portion of the organization's activities is assigned to teams of individuals who must determine the best way to fulfill those responsibilities. This approach takes advantage of management by

Accepted Answer

A)  employee-centered work redesign. 
B)  organizational-focused work teams. 
C)  ad-hoc work teams. 
D)  self-managed teams. 
E)  commitment teams.

Question 15

How does task significance influence an individual worker's perception of his or her job? Provide an example of a job that might have high task significance and a job that might have low task significance. Explain your selections.

Accepted Answer

The answer of How does task significance influence an individual...

Question 16

According to the authors, hierarchy of authority refers to

Accepted Answer

A)  chain of command. 
B)  unity of command. 
C)  functional structure of the organization. 
D)  span of control. 
E)  delegating authority.

Question 17

An approach whereby jobs are designed so that the work roles of employees benefit the organization and satisfy the individuals' goals at the same time is referred to as

Accepted Answer

A)  employee-centered work redesign. 
B)  organizational/employee job design. 
C)  employee oriented work design. 
D)  employee empowerment. 
E)  job enrichment.

Question 18

Which of the following is an example of a line position at Continental Airlines?

Accepted Answer

A)  pilot 
B)  attorney 
C)  accountant 
D)  public relations specialist 
E)  financial auditor

Question 19

In general, tall organization structures are associated with a/an __________ chain of command, from top to bottom of the organization.

Accepted Answer

A)  organic 
B)  short 
C)  long 
D)  delegated 
E)  mechanistic

Question 20

Which of the following is an example of a staff position at Universal Studios in Orlando, Florida?

Accepted Answer

A)  ice cream vendor 
B)  attractions operator 
C)  stunt-person 
D)  corporate attorney 
E)  Barney (attraction character)

Exam 7: Organizing for Effectiveness and Efficiency