Question 1

Achieving the appropriate goals by "doing the right thing is referred to as

Accepted Answer

A)  planning. 
B)  effectiveness. 
C)  goal attainment. 
D)  control. 
E)  efficiency.

Question 2

Human capital refers to the cumulative skills and knowledge of an organization.

Accepted Answer

A) True 
 B)False

Question 3

As Jed's Auto Supply grew from one store to ten stores he hired a few assistant managers; but, in reality he remained the manager in charge of all the employees and units. After he bought another company's stores, so that his company grew to fifty retail units, he realized that he would have to create new lines of authority and responsibility, as he couldn't manage everything and everyone by himself. This is an example of

Accepted Answer

A)  organizing. 
B)  controlling. 
C)  leading. 
D)  planning. 
E)  administration.

Question 4

The Internet and information technology have changed how organizations conduct business because the technology has the ability to provide: instant feedback; linkages between organizations, their suppliers and customers; and,

Accepted Answer

A)  easier ways to be profitable because e-businesses don't need to follow standard business practices. 
B)  higher profitability because e-businesses don't compete with traditional "brick and mortar" businesses. 
C)  less competition in the global marketplace. 
D)  a global marketplace for products and services. 
E)  none of the above.

Question 5

As members of Congress, Representatives work with both their colleagues in the Congress and their constituents back in their home states. They must be politically sensitive to important issues so that they can develop relationships between both parties. In this capacity, Representatives are performing which of the following roles?

Accepted Answer

A)  monitor 
B)  liaison 
C)  figurehead 
D)  leader 
E)  disseminator

Question 6

Individuals in firms who carry titles such as production supervisor, line manager, section chief, or account manager are __________ managers.

Accepted Answer

A)  top 
B)  first-line 
C)  cross-functional 
D)  divisional 
E)  middle

Question 7

The primary objective of __________ managers is to ensure that the products or services of their organizations are delivered to the customer on a day-to-day basis.

Accepted Answer

A)  first-line 
B)  central 
C)  top 
D)  middle 
E)  divisional

Question 8

Organizing involves determining the tasks to be done, who will do them, and how those tasks will be managed and coordinated.

Accepted Answer

A) True 
 B)False

Question 9

Planning includes setting goals and defining the actions necessary to achieve those goals considering the situation.

Accepted Answer

A) True 
 B)False

Question 10

Managers often differ with regard to both the scope of their responsibilities and their level within the vertical structure of the organization.

Accepted Answer

A) True 
 B)False

Question 11

Leading includes motivating and directing the members of the organization so that they contribute to the achievement of the goals of the organization.

Accepted Answer

A) True 
 B)False

Question 12

When the CEO of American Express makes a speech extolling his company's mission, he is fulfilling one of his interpersonal roles as a manager.

Accepted Answer

A) True 
 B)False

Question 13

Management is defined as

Accepted Answer

A)  the process of administering and coordinating resources effectively and efficiently and in an effort to achieve the goals of the organization. 
B)  the forces acting on or within a person that cause the person to behave in a specific, goal-directed manner. 
C)  a process in which one person or group transmits some type of information to another person or group. 
D)  the system of shared beliefs and values that develops within an organization. 
E)  the interaction between business and society.

Question 14

Suppose that you are the marketing manager for a division of Intel. According to our textbook, you would be considered a __________ manager at Intel.

Accepted Answer

A)  general 
B)  staff 
C)  track 
D)  cross-sectional 
E)  functional

Question 15

According to Mintzberg, managerial behavior falls into three categories of roles:

Accepted Answer

A)  interpersonal, staffing, and decisional 
B)  interpersonal, informational, and decisional 
C)  staffing, informational, and decisional 
D)  controlling, informational, and decisional 
E)  interpersonal, controlling, and decisional

Question 16

Which skill type is the most important for first-line managers?

Accepted Answer

A)  human 
B)  technical 
C)  conceptual 
D)  developmental 
E)  mechanical

Question 17

General managers often have backgrounds similar to the people they manage.

Accepted Answer

A) True 
 B)False

Question 18

Match each term with the correct statement below.
-determining which tasks need to be done, who will do them and how those tasks will be coordinated

Accepted Answer

A)  effectiveness 
B)  planning 
C)  efficiency 
D)  controlling 
E)  organizing
F) leading

Question 19

Which of the following terms refers to the accumulated knowledge and know-how of the company represented by the company's patents, trademarks, and copyrights, proprietary databases, and systems?

Accepted Answer

A)  knowledge capital 
B)  structural capital 
C)  customer capital 
D)  human capital 
E)  organizational capital

Question 20

In her managerial role of __________ for the Mayor's office, Marie-Luise often must communicate information to constituents and members of the press.

Accepted Answer

A)  controller 
B)  disturbance handler 
C)  monitor 
D)  negotiator 
E)  spokesperson

Exam 1: Management and Managers

Achieving the appropriate goals by "doing the right thing is referred to as

Human capital refers to the cumulative skills and knowledge of an organization.

The Internet and information technology have changed how organizations conduct business because the technology has the ability to provide: instant feedback; linkages between organizations, their suppliers and customers; and,

Individuals in firms who carry titles such as production supervisor, line manager, section chief, or account manager are __________ managers.

The primary objective of __________ managers is to ensure that the products or services of their organizations are delivered to the customer on a day-to-day basis.

Organizing involves determining the tasks to be done, who will do them, and how those tasks will be managed and coordinated.

Planning includes setting goals and defining the actions necessary to achieve those goals considering the situation.

Managers often differ with regard to both the scope of their responsibilities and their level within the vertical structure of the organization.

Leading includes motivating and directing the members of the organization so that they contribute to the achievement of the goals of the organization.

When the CEO of American Express makes a speech extolling his company's mission, he is fulfilling one of his interpersonal roles as a manager.

Management is defined as

Suppose that you are the marketing manager for a division of Intel. According to our textbook, you would be considered a __________ manager at Intel.

According to Mintzberg, managerial behavior falls into three categories of roles:

Which skill type is the most important for first-line managers?

General managers often have backgrounds similar to the people they manage.

Match each term with the correct statement below. -determining which tasks need to be done, who will do them and how those tasks will be coordinated

Which of the following terms refers to the accumulated knowledge and know-how of the company represented by the company's patents, trademarks, and copyrights, proprietary databases, and systems?

In her managerial role of __________ for the Mayor's office, Marie-Luise often must communicate information to constituents and members of the press.