Multiple Choice
Matching
-Selling compact disc option with new car purchases
A) appropriate credit assistance
B) appropriate suggestion selling
C) appropriate post-sale contact
D) appropriate delivery and installation assistance
E) truth for the customer
F) full-line selling.
G) ethical behavior
H) up-selling.
I) inappropriate suggestion selling
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Matching<br>-Making comments like, "Do you need
Q2: The difference between cross-selling and suggestion-selling is:<br>A)
Q3: Matching<br>-Provide counsel to prospective customers who
Q4: Matching<br>-Use of a call report<br>A) appropriate
Q5: Matching<br>-Making an effort to sell a
Q7: Matching<br>-Suggest rust-proofing, at the time of
Q8: Matching<br>-Making suggestions before satisfying the customer's
Q9: Matching<br>-Customer perception<br>A) appropriate credit assistance<br>B) appropriate
Q10: Matching<br>-Suggesting an item in a thoughtful
Q11: Matching<br>-Accept responsibility for problems<br>A) appropriate credit