Multiple Choice
Matching
-Customer perception
A) appropriate credit assistance
B) appropriate suggestion selling
C) appropriate post-sale contact
D) appropriate delivery and installation assistance
E) truth for the customer
F) full-line selling.
G) ethical behavior
H) up-selling.
I) inappropriate suggestion selling
Correct Answer:
Verified
Correct Answer:
Verified
Q4: Matching<br>-Use of a call report<br>A) appropriate
Q5: Matching<br>-Making an effort to sell a
Q6: Matching<br>-Selling compact disc option with new
Q7: Matching<br>-Suggest rust-proofing, at the time of
Q8: Matching<br>-Making suggestions before satisfying the customer's
Q10: Matching<br>-Suggesting an item in a thoughtful
Q11: Matching<br>-Accept responsibility for problems<br>A) appropriate credit
Q12: Matching<br>-Cross-selling<br>A) appropriate credit assistance<br>B) appropriate suggestion
Q13: Matching<br>-Taking responsibility for informing customers of
Q14: What percentage of customers is lost due