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Matching -Taking Responsibility for Informing Customers of Any Delays in Shipping

Question 13

Multiple Choice

Matching
-Taking responsibility for informing customers of any delays in shipping


A) appropriate credit assistance
B) appropriate suggestion selling
C) appropriate post-sale contact
D) appropriate delivery and installation assistance
E) truth for the customer
F) full-line selling.
G) ethical behavior
H) up-selling.
I) inappropriate suggestion selling

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