Matching -The Process of Sending Back to a Person What You

Multiple Choice

Matching
-The process of sending back to a person what you, as a listener, think the person meant in terms of content and feeling

A) appropriate need discovery
B) appropriate need-satisfaction presentation
C) inappropriate need discovery
D) appropriate selection of the product
E) inappropriate need-satisfaction presentation
F) inappropriate selection of the product
G) informative presentation
H) reminder presentation
I) Active Listening
J) pleasure questions
K) need-satisfaction question