Question 1

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Accepted Answer

A)   Systems thinking
B)   Contingency view
C)   Social business
D)   Scientific management
E)   None of these B

Question 2

__________ means looking not just at discrete parts of an organizational situation, but also at the continually changing interactions among the parts.

Accepted Answer

Systems thinking

Question 3

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes.

Accepted Answer

A) True 
 B)False  True

Question 4

A social group within an organization is part of the:

Accepted Answer

A)   formal organizational structure.
B)   informal organization.
C)   scalar chain.
D)   reorganization process.
E)   top management level.

Question 5

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is considered to be a social media program?

Accepted Answer

A)   Company online community page
B)   Video channel
C)   Microblogging platform
D)   Wiki for virtual collaboration
E)   All of these

Question 7

Briefly describe what happened in the Hawthorne studies, and explain the results and conclusions of these studies.

Accepted Answer

The answer of Briefly describe what happened in the Hawthorne...

Question 8

Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries, had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people, then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers, and so she recognized this as an opportunity to expand her market into wheat crackers.
-The contingency view recommends:

Accepted Answer

A)   Marr should manage all of her employees the way she manages Bender.
B)   the goal of every manager should be high return on investment (ROI) , so Marr should expand her market only if it increases ROI.
C)   Bender should focus on her expertise, recognizing the potential risk of failure with a new market.
D)   all of these.
E)   none of these.

Question 9

The human relations movement initially espoused a dairy farm view of management, meaning that contented cows give more milk, and satisfied workers will produce more work.

Accepted Answer

A) True 
 B)False

Question 10

The human resources perspective of management combines motivation theories with:

Accepted Answer

A)   top management.
B)   design of job tasks.
C)   floor managers.
D)   efficiencies.
E)   profit maximization.

Question 11

Discuss the contributions and criticisms of Taylor's scientific management.

Accepted Answer

The answer of Discuss the contributions and criticisms of Taylor's...

Question 12

A(n) __________ is a set of interrelated parts that function as a whole to achieve a common purpose.

Accepted Answer

The answer of A(n) __________ is a set of interrelated...

Question 13

A social group within an organization is part of the informal organization.

Accepted Answer

A) True 
 B)False

Question 14

The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and sophisticated computer technology can accurately predict how the market works.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following management perspectives occurred first?

Accepted Answer

A)   Total quality management
B)   Contingency view
C)   Social business
D)   Systems thinking
E)   Humanistic perspective

Question 16

Standardization of work and wage incentives are characteristics of:

Accepted Answer

A)   bureaucratic organizations.
B)   scientific management.
C)   management science.
D)   systems thinking.
E)   behavioral sciences.

Question 17

All of the following are characteristics of Weberian bureaucracy except:

Accepted Answer

A)   labor is divided with clear definitions of authority and responsibility.
B)   positions are organized in a hierarchy, with each position under the authority of a higher one.
C)   all personnel are selected and promoted based on technical qualifications.
D)   administrative acts and decisions are recorded in writing.
E)   management is the same as the ownership of the organization.

Question 18

The most recent subfield of the quantitative perspective is __________, which is often reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Accepted Answer

A)   operations research
B)   operations management
C)   information technology
D)   systems thinking
E)   infrastructure development

Question 19

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

Accepted Answer

A)   Administrative principles approach
B)   Bureaucratic organizations approach
C)   Scientific management
D)   Humanistic perspective
E)   Behavioral sciences approach

Question 20

Chester Bernard felt that __________ could help a poorly managed organization.

Accepted Answer

A)   bureaucracy
B)   line managers
C)   efficiencies
D)   informal relationships
E)   top-down flow of information

Exam 2: The Evolution of Management Thinking

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

__________ means looking not just at discrete parts of an organizational situation, but also at the continually changing interactions among the parts.

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes.

A social group within an organization is part of the:

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Which of the following is considered to be a social media program?

Briefly describe what happened in the Hawthorne studies, and explain the results and conclusions of these studies.

The human relations movement initially espoused a dairy farm view of management, meaning that contented cows give more milk, and satisfied workers will produce more work.

The human resources perspective of management combines motivation theories with:

Discuss the contributions and criticisms of Taylor's scientific management.

A(n) __________ is a set of interrelated parts that function as a whole to achieve a common purpose.

A social group within an organization is part of the informal organization.

The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and sophisticated computer technology can accurately predict how the market works.

Which of the following management perspectives occurred first?

Standardization of work and wage incentives are characteristics of:

All of the following are characteristics of Weberian bureaucracy except:

The most recent subfield of the quantitative perspective is __________, which is often reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

Chester Bernard felt that __________ could help a poorly managed organization.