Multiple Choice
Behaviorally anchored rating scales (BARS) concentrate on measuring behaviors related to performance that individual salespeople can change. To construct BARS, sales manager should follow all of the stages except:
A) identify critical incidents of effective and ineffective sales performance behavior
B) refine critical incidents into a smaller set of performance dimensions
C) select a set of critical incidents as behavioral anchors for the performance dimensions
D) all of the above are steps in the BARS development process
Correct Answer:
Verified
Correct Answer:
Verified
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