Question 1

A "win-win" problem-solving orientation most closely resembles the __
Approach to conflict.

Accepted Answer

A)   competing
B)   collaborating
C)   avoiding
D)   yielding
E)   compromising B

Question 2

List four of the benefits of properly trained virtual teams.

Accepted Answer

Students should list four of the benefits of properly trained virtual teams provided below. 
.When team members receive the same information at the same time and quickly, the conflict that comes from selective or secret information flow is avoided. Departmental politics are minimized.
.Accountability of team members to each other and to the work increases significantly. Participation and individual contributions by members are evident to everyone on the team.
.Even though members may be remote, decisions can be made with the knowledge and participation of the entire team.
.Since team members have the most current information, they can make high-quality decisions quickly.
.The digital space serves as a record. There are two benefits: 1) a record of any decision stays in the shared digital space, ensuring it will stick, and 2) relevant documents reside in that space and can be easily accessed. This ability also eliminates any ambiguity about which version is current.
.Important information stays with the team through changes in membership. New team members can become contributors faster because the team's history and intellectual capital reside in the shared space.

Question 3

An information giver plays the socioemotional group role of providing opinions, values, and feelings.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following would not increase cohesiveness in a group?

Accepted Answer

A)   independence of group members
B)   progress toward group goals
C)   shared norms and values
D)   shared group experiences .

Question 5

Discuss the advantages and disadvantages of cohesiveness in a group. When possible or appropriate, provide examples from your own group experiences to illustrate your answer.

Accepted Answer

The answer of Discuss the advantages and disadvantages of cohesiveness...

Question 6

The usefulness of group discussion can be limited by all of the following, EXCEPT

Accepted Answer

A)   Poor communication skills.
B)   Egocentric behavior.
C)   Nonparticipation.
D)   A devil's advocate.

Question 7

Groups with greater diversity sometimes display more conflict than homogeneous groups.

Accepted Answer

A) True 
 B)False

Question 8

Member satisfaction is greater in low-cohesive groups than in high-cohesive 
groups.

Accepted Answer

A) True 
 B)False

Question 9

Discuss as many of the elements of an effective team as you can recall as defined by Larson and LaFasto (1989).

Accepted Answer

The answer of Discuss as many of the elements of...

Question 10

Groups and organizations use procedural conflicts to increase creativity, solve problems, decide issues, and resolve conflicts of viewpoints.

Accepted Answer

A) True 
 B)False

Question 11

According to the similarity principle, we like those who are complement us in some way.

Accepted Answer

A) True 
 B)False

Question 12

The easiest type of conflict to avoid in groups is

Accepted Answer

A)   Personal
B)   Substantive
C)   Procedural
D)   Competitive

Question 13

Calling attention to one's self and practicing self-aggrandizing behaviors are characteristics of the socioemotional group role of recognition seeker.

Accepted Answer

A) True 
 B)False

Question 14

List the steps of meeting management and briefly explain the considerations for each.

Accepted Answer

The answer of List the steps of meeting management and...

Question 15

Research shows that a high level of group cohesiveness will ensure a high degree of group productivity.

Accepted Answer

A) True 
 B)False

Question 16

_________groups vent their frustrations through interpersonal aggression: overt hostility, joking hostility, scapegoating, and domination of subordinate group members.

Accepted Answer

A)   Homogenous
B)   Heterogeneous
C)   Cohesive
D)   Non-cohesive

Question 17

Competitors view group disagreements as win-lose situations and find satisfaction in forcing their ideas on others.

Accepted Answer

A) True 
 B)False

Question 18

All of the following are examples of Lencioni's dysfunctions of a team, EXCEPT

Accepted Answer

A)   Absence of trust.
B)   Lack of commitment.
C)   Avoidance of accountability.
D)   An emphasis on social bonding.

Question 19

In order to ensure effective meetings, you should do all of the following, EXCEPT

Accepted Answer

A)   Distribute the agenda well in advance.
B)   Limit the number of meetings as well as their duration.
C)   Allow as much time as each attendee wants for the discussion of each item on the agenda.
D)   Follow up by preparing thorough minutes.

Question 20

Standards or limits that define appropriate group behavior and that are created during the group formation process are called

Accepted Answer

A)   Etiquette
B)   Norms
C)   Group rules
D)   Procedures

Exam 9: Communicating With Employees

A "win-win" problem-solving orientation most closely resembles the __ Approach to conflict.

List four of the benefits of properly trained virtual teams.

An information giver plays the socioemotional group role of providing opinions, values, and feelings.

Which of the following would not increase cohesiveness in a group?

Discuss the advantages and disadvantages of cohesiveness in a group. When possible or appropriate, provide examples from your own group experiences to illustrate your answer.

The usefulness of group discussion can be limited by all of the following, EXCEPT

Groups with greater diversity sometimes display more conflict than homogeneous groups.

Member satisfaction is greater in low-cohesive groups than in high-cohesive groups.

Discuss as many of the elements of an effective team as you can recall as defined by Larson and LaFasto (1989).

Groups and organizations use procedural conflicts to increase creativity, solve problems, decide issues, and resolve conflicts of viewpoints.

According to the similarity principle, we like those who are complement us in some way.

The easiest type of conflict to avoid in groups is

Calling attention to one's self and practicing self-aggrandizing behaviors are characteristics of the socioemotional group role of recognition seeker.

List the steps of meeting management and briefly explain the considerations for each.

Research shows that a high level of group cohesiveness will ensure a high degree of group productivity.

_________groups vent their frustrations through interpersonal aggression: overt hostility, joking hostility, scapegoating, and domination of subordinate group members.

Competitors view group disagreements as win-lose situations and find satisfaction in forcing their ideas on others.

All of the following are examples of Lencioni's dysfunctions of a team, EXCEPT

In order to ensure effective meetings, you should do all of the following, EXCEPT

Standards or limits that define appropriate group behavior and that are created during the group formation process are called