Question 1

According to the chapter, most people in the United States believe

Accepted Answer

A)   government wastes a lot of money
B)   government cannot be trusted to do the right thing most of the time
C)  government is run for the benefit of a few big interests
D)  all of the above D

Question 2

According to the chapter, therapeutic service is best associated with which of the following approaches to public administration?

Accepted Answer

A)   legal
B)   traditional managerial
C)  political
D)  new public management C

Question 3

E-government eliminates all needs for individual clients to meet face to face with a public administrator.

Accepted Answer

A) True 
 B)False  False

Question 4

According to Ralph Hummel, bureaucratic action is generally termed "irrational."

Accepted Answer

A) True 
 B)False

Question 5

In which sphere of human activity is public administration least likely to intervene in the United States?

Accepted Answer

A)   religion
B)   social relationships
C)  economic relationships
D)  politics

Question 6

According to Milton Friedman, administrative largess is a form of "new property" that should be protected by procedural due process.

Accepted Answer

A) True 
 B)False

Question 7

The public has a tendency to have more frequent contact with service agencies versus constraint agencies.

Accepted Answer

A) True 
 B)False

Question 8

Treating individuals impersonally as cases increases the effectiveness of therapeutic services.

Accepted Answer

A) True 
 B)False

Question 9

Upper-class populations have particularly great difficulty in dealing with public bureaucracies.

Accepted Answer

A) True 
 B)False

Question 10

The traditional managerial approach puts less reliance on outsourcing than does the NPM.

Accepted Answer

A) True 
 B)False

Question 11

Human services integration can help improve public administration through which of the following?

Accepted Answer

A)   reducing paperwork
B)   limiting the burdens of cost and time shifted to the client
C)  improving the effectiveness of the programs by increasing the focus on the client
D)  all of the above

Question 12

Which of the following is the best example of a client-centered facility?

Accepted Answer

A)   a municipal golf course
B)   a prison
C)  a department of motor vehicles
D)  none of the above is client-centered

Question 13

"Anomie" is a sense of

Accepted Answer

A)   control over one's environment
B)   high personal efficacy
C)  personal isolation and lack of control over one's environment
D)  socialization

Question 14

In your view, how serious is the tension between democratic constitutionalism and public administration? Why? If you consider the tension to be a problem, how could it be alleviated? If you do not think there is a tension between democratic constitutionalism and public administration, discuss the governmental processes and values that you believe make the two compatible. If you believe that there is a tension between the two, but that it is not problematic, explain how the tension contributes to the desirable functioning of government.

Accepted Answer

The answer of In your view, how serious is the...

Question 15

The NPM does not support human services integration.

Accepted Answer

A) True 
 B)False

Question 16

In the absence of a market, the NPM seeks to ascertain customer preferences through

Accepted Answer

A)   voting
B)   surveys
C)  performance appraisals
D)  statistical inference

Question 17

Ombudsmen originated in

Accepted Answer

A)   Sweden
B)   the United States
C)  England
D)  Denmark

Question 18

Which of the following is not a constraint agency?

Accepted Answer

A)   police department
B)   fire department
C)  department of motor vehicles
D)  Internal Revenue Service

Question 19

The percentage of eligible citizens who vote in the United States has decreased dramatically over the past few decades.

Accepted Answer

A) True 
 B)False

Question 20

An example of "direct" public participation in public administration would be

Accepted Answer

A)   litigation
B)   legislative casework
C)  voting in presidential elections
D)  community action agencies

Exam 10: Public Administration and the Public

According to the chapter, most people in the United States believe

According to the chapter, therapeutic service is best associated with which of the following approaches to public administration?

E-government eliminates all needs for individual clients to meet face to face with a public administrator.

According to Ralph Hummel, bureaucratic action is generally termed "irrational."

In which sphere of human activity is public administration least likely to intervene in the United States?

According to Milton Friedman, administrative largess is a form of "new property" that should be protected by procedural due process.

The public has a tendency to have more frequent contact with service agencies versus constraint agencies.

Treating individuals impersonally as cases increases the effectiveness of therapeutic services.

Upper-class populations have particularly great difficulty in dealing with public bureaucracies.

The traditional managerial approach puts less reliance on outsourcing than does the NPM.

Human services integration can help improve public administration through which of the following?

Which of the following is the best example of a client-centered facility?

"Anomie" is a sense of

The NPM does not support human services integration.

In the absence of a market, the NPM seeks to ascertain customer preferences through

Ombudsmen originated in

Which of the following is not a constraint agency?

The percentage of eligible citizens who vote in the United States has decreased dramatically over the past few decades.

An example of "direct" public participation in public administration would be