Question 1

_____ emerged from a consortium of companies that included Polaroid and Bose along with researchers at MIT and is promoted and taught by the Center for Quality of Management.

Accepted Answer

A)  Concept engineering 
B)  Control charts 
C)  Design for Six Sigma 
D)  The DMEDI process

Question 2

Concept generation is the first step in concept engineering.

Accepted Answer

A) True 
 B)False

Question 3

In applying QFD, it is important to convert the customer's words into technical terminology to understood better by designers and engineers.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not an example of customer errors during an encounter?

Accepted Answer

A)  Inattention 
B)  A memory lapse 
C)  Learning from experience. 
D)  Failure to remember steps

Exam 3: Tools and Techniques for Quality Design and Control

_____ emerged from a consortium of companies that included Polaroid and Bose along with researchers at MIT and is promoted and taught by the Center for Quality of Management.

Concept generation is the first step in concept engineering.

In applying QFD, it is important to convert the customer's words into technical terminology to understood better by designers and engineers.

Which of the following is not an example of customer errors during an encounter?