Which of the Following Is Not a Difference in the Management

Multiple Choice

Which of the following is not a difference in the management of quality in services and manufacturing?

A) Customer needs and performance standards are often difficult to identify and measure.
B) The production of services typically requires a higher degree of customization than does manufacturing.
C) Customers often are involved in the service process and present while it is being performed.
D) Services are generally capital intensive, whereas manufacturing is more labor intensive.