Multiple Choice
To personalize observations means
A) one is warm and genuine in his/her communication style
B) to express sensitively one's feelings, thoughts and beliefs
C) one understands that personal perceptions, thoughts, and beliefs may not be shared by
Others
D) c and d are correct
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Describe conflict recovery. Cite an example to
Q2: The personal competencies<br>A) provide the foundation for
Q3: Describe seven of the fourteen personal competencies.
Q5: Describe the problem-solving process. Cite an example
Q6: The conflict-recovery skills<br>A) are needed for reestablishing
Q7: The problem-solving process provides opportunities<br>A) to put
Q8: Assessing the success of the solution<br>A) aims
Q9: Defining the problem involves<br>A) recognizing there is
Q10: Describe the dialogue process. Cite an example
Q11: Discuss the competencies as foundation for the