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    Business
  3. Study Set
    Principles of Customer Relationship
  4. Exam
    Exam 2: History and Development of CRM
  5. Question
    Respond to the Following Observation: "IT Is a Tool but Often
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Respond to the Following Observation: "IT Is a Tool but Often

Question 4

Question 4

Essay

Respond to the following observation: "IT is a tool but often in the area of CRM, IT becomes the plan."

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IT and technology should not be the CRM ...

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