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    Business
  3. Study Set
    Principles of Customer Relationship
  4. Exam
    Exam 12: CRM Program Measurement and Tools
  5. Question
    Customers Assess Service Quality on 5 Dimensions
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Customers Assess Service Quality on 5 Dimensions

Question 3

Question 3

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Customers assess service quality on 5 dimensions. Briefly describe each dimension.

Correct Answer:

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