As a Sales Manager, You Will Be Expected to Respond

Multiple Choice

As a sales manager, you will be expected to respond quickly and correctly to problems and opportunities as they arise. Let's assume that you've recently been hired by such a company and that your analyses reveal the firm to be suffering from the "80-20" problem. Which of the following is/are not an acceptable response on your part?

A) switch the large-volume accounts to the Internet.
B) give the small accounts to independent distributors.
C) provide extra service to the large accounts.
D) shift low-volume accounts to a telephone reorder system.
E) none of the above (all are acceptable)