All of the Following Are Reasons Customers Do Not Complain

Multiple Choice

All of the following are reasons customers do not complain except for:

A) complaining provides an emotional release from frustration
B) they accept part of the blame since they are directly involved in the process
C) they don't know who to complain to
D) they don't want to create a confrontation
E) they feel they lack the expertise to make an objective observation