Solved

In General, the Service Failure Category of Implicit and Explicit

Question 1

Multiple Choice

In general, the service failure category of implicit and explicit customer needs and requests consist of employee responses to which types of possible failures?


A) special needs
B) customer preferences
C) disruptive others
D) customer errors
E) all of the above

Correct Answer:

verifed

Verified

Related Questions

Q2: Discuss the recommended implementation strategies: how should

Q3: Which of the following is not a

Q4: Service failures involving problematic customer include _.<br>A)

Q5: Why don't service customers typically complain?<br>A) they

Q6: All of the following are reasons customers

Q7: Which of the following compensates the customer

Q8: Which of the following is not a

Q9: Which of the following is not a

Q10: Which of the following is not a