Multiple Choice
Which of the following is not a main service failure category discussed in the text?
A) unprompted and unsolicited employee actions
B) responses to customers implicit needs
C) pricing failures
D) core service failures
E) responses to explicit needs
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q1: In general, the service failure category of
Q2: Discuss the recommended implementation strategies: how should
Q3: Which of the following is not a
Q4: Service failures involving problematic customer include _.<br>A)
Q5: Why don't service customers typically complain?<br>A) they
Q6: All of the following are reasons customers
Q7: Which of the following compensates the customer
Q8: Which of the following is not a
Q9: Which of the following is not a