Question 1

Which of the following is an error managers make during the controlling stage of management?

Accepted Answer

A)  not establishing departments appropriately 
B)  not taking the time to communicate properly with organization members 
C)  establishing improper communication networks 
D)  not monitoring progress in carrying out plans 
E)  not exploring enough viable alternatives for reaching objectives

Question 2

According to Katz, human skills are required for ________.

Accepted Answer

A)  designing work processes and procedures 
B)  understanding how the organization relates to its environment 
C)  understanding how changes in one part of the organization affect the rest of it 
D)  applying specialized knowledge and expertise to work-related techniques 
E)  working with individual and group interests

Question 3

In any organization, change-related activities include ________.

Accepted Answer

A)  clarifying objectives of jobs in organizations 
B)  consulting when making decisions 
C)  providing recognition for achievements and contributions 
D)  encouraging innovative thinking 
E)  short-term planning

Question 4

________ skills involve acting considerate, showing sympathy when someone is upset or anxious, and providing encouragement.

Accepted Answer

A)  Recognizing 
B)  Consulting 
C)  Supporting 
D)  Developing 
E)  Clarifying roles

Question 5

If a manager reaches goals but wastes resources, the manager is considered to be ________.

Accepted Answer

A)  efficient and effective 
B)  neither effective nor ineffective 
C)  ineffective and efficient 
D)  effective and inefficient 
E)  inefficient and ineffective

Question 6

Which of the following is an error managers make during the planning stage of management?

Accepted Answer

A)  not establishing departments appropriately 
B)  not emphasizing coordination of organization members 
C)  not exploring enough viable alternatives for reaching objectives 
D)  not monitoring progress in carrying out plans 
E)  not taking the time to communicate properly with organization members

Question 7

To help increase her probability of becoming a successful manager, Ruth is advised to improve her consulting skills. In order to improve her competency in consulting, Ruth should ________.

Accepted Answer

A)  determine how to schedule activities efficiently 
B)  check with people before making decisions that affect them 
C)  provide praise and recognition for effective performance 
D)  provide opportunities for skill development 
E)  evaluate individual and unit performance

Question 8

Management jobs vary but management principles are universal. The basic ingredients of successful management are applicable to all organizations.

Accepted Answer

A) True 
 B)False

Question 9

Robert L. Katz indicates that three types of skills are important for successful management performance; one among these is ________.

Accepted Answer

A)  cultural skills 
B)  conceptual skills 
C)  linguistic skills 
D)  time-management skills 
E)  moral skills

Question 10

Nathan is the plant manager for Arwen Manufacturing. Though he does not work hands-on on the manufacturing process, he needs to know the ins and outs of the processes, so that he can guide his employees effectively and step in to help if necessary. According to Katz, this involves developing Nathan's ________ skills.

Accepted Answer

A)  technical 
B)  moral 
C)  conceptual 
D)  human 
E)  interpersonal

Question 11

Jacob, an upper-level manager, recently saw a project fail because he did not establish objectives for all important organizational areas during the initial stages. Jacob made a mistake during the ________ stage of the management process.

Accepted Answer

A)  organizing 
B)  influencing 
C)  controlling 
D)  monitoring 
E)  planning

Question 12

At which one of these stages is career plateauing generally observed ?

Accepted Answer

A)  exploration 
B)  establishment 
C)  monitoring 
D)  maintenance 
E)  decline

Question 13

Seth, a manager in a growing organization, believes that creating departments leads to the formation of barriers in an organization. Not establishing departments appropriately while ________ can be a huge management mistake.

Accepted Answer