Question 1

Which of the following information would be most appropriate for the first-line management of a large corporation?

Accepted Answer

A)   summary reports of operations
B)   environmental data and trends
C)   decisions on strategic plans
D)   detailed reports of problems
E)   forecasts D

Question 2

________ refers to the degree to which the information represents reality.

Accepted Answer

A)   Information appropriateness
B)   Information quality
C)   Information timeliness
D)   Information quantity
E)   Information scope B

Question 3

________ helps managers enhance the success of the overall management system through effective controlling.

Accepted Answer

A)   Planning
B)   Organizing
C)   The controlling subsystem
D)   Designing
E)   Motivation C

Question 4

Which of the following is NOT a factor that determines the value of information?

Accepted Answer

A)   information timeliness
B)   information quality
C)   information cost
D)   information quantity
E)   information appropriateness

Question 5

The quality of the IS refers to ________.

Accepted Answer

A)   the accuracy of the information
B)   its cost
C)   the relevance of the information
D)   the proficiency of the users
E)   its ease of use

Question 6

Since information is central to all organizational decision making, there is no such thing as too much information.

Accepted Answer

A) True 
 B)False

Question 7

In management terms, information refers to ________.

Accepted Answer

A)   a collection of charts containing organizational statistics
B)   the skill set of the employees carrying out a particular organizational function
C)   the set of conclusions derived from the analysis of data that relate to the operation of an organization
D)   a collection of numbers, characters, images or other outputs from devices that gather physical quantities and symbols
E)   raw, unorganized representations of individual facts and/or figures

Question 8

Ed is successful in creating a sense of respect towards him among his employees. This is an example of ________.

Accepted Answer

A)   personal power
B)   position power
C)   total power
D)   social power
E)   absolute power

Question 9

Martin has determined exactly what information he needs to assess worker productivity. He has collected the appropriate data necessary to produce the relevant information. What should Martin do next?

Accepted Answer

A)   transmit the information
B)   determine the quality of the data
C)   use the information to assess productivity
D)   summarize and analyze the data
E)   evaluate the cost of the data

Question 10

As part of a process of job redesigning, the HR manager of Mars LLC conducted an informal survey of employees to assess their job satisfaction levels. However, fearing negative action, only a few employees gave clear and unambiguous responses to the HR manager's questions. This survey is likely to be of little use to the HR manager because it is ________.

Accepted Answer

A)   not relevant
B)   too costly
C)   not timely
D)   not in sufficient quantity
E)   too wide in scope

Question 11

Information required for decisions related to strategic planning should ________.

Accepted Answer

A)   emphasize the future
B)   be well defined and narrow
C)   focus largely on the internal organizational environment
D)   be highly current
E)   be very detailed

Question 12

________ decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently.

Accepted Answer

A)   Strategic planning
B)   Operational control
C)   Strategic control
D)   Tactical control
E)   Management control

Question 13

Immediately after Randor Leather awarded a long-term contract for supply of raw materials, its operations manager gets information from a vendor about a much cheaper source of raw material. This information is likely to be of little use to the business because it is not ________.

Accepted Answer

A)   appropriate
B)   of good quality
C)   timely
D)   in sufficient quantity
E)   wide in scope

Question 14

Identify the methods by which managers can make controlling a successful activity.

Accepted Answer

The answer of Identify the methods by which managers can...

Question 15

________ is managerial activity aimed at bringing organizational performance up to the level of performance standards.

Accepted Answer

A)   Laddering
B)   Corrective action
C)   Reprogramming
D)   Market correction
E)   Contrarian investing

Question 16

________ involves measuring the degree to which employees, or users, are satisfied with the IS.

Accepted Answer

A)   Measuring employee satisfaction
B)   Managing price satisfaction
C)   Managing user satisfaction
D)   Managing employee proficiency
E)   Formatting the IS

Question 17

Irvine White's work primarily involves supervising the production in one of the factories of TM Corp, a large manufacturing and retail company. Which of the following information is most likely to be relevant for Irvine?

Accepted Answer

A)   trend forecasts for the industry
B)   exception reports of operating results of his company
C)   detailed reports of problems in his factory
D)   environmental data for the company's business
E)   decisions on strategic plans for his organization

Question 18

In order to increase his personal power, a manager should ________.

Accepted Answer

A)   move up the organizational hierarchy
B)   demonstrate a high level of expertise
C)   downplay his authority over organizational resources
D)   minimize subordinates' perception that they are dependent on him or her
E)   focus on enhancing his position power

Question 19

Before taking a corrective action managers really need to make sure they have properly identified the correct ________.

Accepted Answer

A)   symptom
B)   problem
C)   standard
D)   threshold
E)   performance gap

Question 20

________ decisions relate to obtaining and effectively and efficiently using the organizational resources necessary to reach organizational objectives.

Accepted Answer

A)   Strategic planning
B)   Operational control
C)   Strategic control
D)   Operational planning
E)   Management control

Exam 17: Controlling, Information, and Technology