Question 1

Which of the following activities improves IS effectiveness?

Accepted Answer

A)  controlling the medium of information technology 
B)  planning the IS security 
C)  managing user satisfaction 
D)  organizing the information system procedure 
E)  controlling user authorization

Question 2

A ________ is a sign that a problem exists.

Accepted Answer

A)  standard 
B)  symptom 
C)  yardstick 
D)  correction 
E)  benchmark

Question 3

Which of the following is the first step in operating an information system properly?

Accepted Answer

A)  transmitting data 
B)  determining the reason for gathering data 
C)  using the information 
D)  determining the information needed 
E)  determining the medium of technology to process information

Question 4

Which of the following is the last step in the controlling process?

Accepted Answer

A)  comparing measured performance to standards 
B)  taking corrective action 
C)  measuring performance 
D)  establishing standards 
E)  establishing units for measuring performance

Question 5

________ standards are those associated with innovation and quality.

Accepted Answer

A)  Profitability 
B)  Market position 
C)  Productivity 
D)  Product leadership 
E)  Social responsibility

Question 6

The process of developing information begins with gathering some type of facts or statistics, called ________.

Accepted Answer

A)  knowledge 
B)  expertise 
C)  data 
D)  information 
E)  wisdom

Question 7

Most managers have substantial control over increasing their position power.

Accepted Answer

A) True 
 B)False

Question 8

Generally Accepted System Security Principles (GASSP) equity principle states that management shall respect the rights of all employees when setting policy regarding security measures.

Accepted Answer

A) True 
 B)False

Question 9

The total power a manager possesses is made up of two different kinds of power: ________.

Accepted Answer

A)  recognizing symptoms and problems 
B)  social power and reward power 
C)  authority and accountability 
D)  position power and personal power 
E)  ownership power and skill power

Question 10

Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing IS security.

Accepted Answer

A) True 
 B)False

Question 11

The operations manager of Pegasus Inc. wants to know the return on investment on a recent promotional drive to develop the marketing strategy for next year. The marketing manager sends him a detailed report on all the personnel in his department and the salaries and bonuses paid to them over the past year. This information is likely to be useless to the operations manager because it is not ________.

Accepted Answer

A)  appropriate 
B)  timely 
C)  voluminous 
D)  real 
E)  expensive

Question 12

The International Information Security Foundation produced a document which included a set of best practices for IS managers known as ________.

Accepted Answer

A)  Information Systems Security Consultant Professionals (ISSCP) 
B)  Gantt chart 
C)  Generally Accepted System Security Principles (GASSP) 
D)  Material Safety Data Sheet (MSDS) 
E)  Pert chart

Question 13

Outline the steps involved in the controlling process.

Accepted Answer

The answer of Outline the steps involved in the controlling...

Question 14

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company. Which of the following information is most likely to be relevant for Dorothy?

Accepted Answer

A)  forecasts and exception reports of problems 
B)  summaries and exception reports of operating results 
C)  detailed reports of problems 
D)  summary reports of transactions 
E)  operating plans and policies

Question 15

________ is a segment of technology which uses computers and telecommunication devices that focus on the use of information in the performance of work.

Accepted Answer

A)  Information technology 
B)  Controlling technology 
C)  Corporate technology 
D)  Strategic planning technology 
E)  Management technology

Question 16

Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization.

Accepted Answer

A) True 
 B)False

Question 17

________ is defined in terms of how relevant the information is to the decision-making situation the manager faces.

Accepted Answer

A)  Information appropriateness 
B)  Information quality 
C)  Information timeliness 
D)  Information control 
E)  Information quantity

Question 18

The typical IS is a formally established organizational network that gives managers continual access to vital information.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is the first step in the controlling process?

Accepted Answer

A)  controlling performance 
B)  taking corrective action 
C)  measuring performance 
D)  recognizing problems 
E)  comparing performance standards

Question 20

________ indicate the type of training programs company personnel should undergo to develop properly.

Accepted Answer

A)  Market position standards 
B)  Personnel development standards 
C)  Productivity standards 
D)  Product leadership standards 
E)  Social responsibility standards

Exam 17: Controlling, Information, and Technology

Which of the following activities improves IS effectiveness?

A ________ is a sign that a problem exists.

Which of the following is the first step in operating an information system properly?

Which of the following is the last step in the controlling process?

________ standards are those associated with innovation and quality.

The process of developing information begins with gathering some type of facts or statistics, called ________.

Most managers have substantial control over increasing their position power.

Generally Accepted System Security Principles (GASSP) equity principle states that management shall respect the rights of all employees when setting policy regarding security measures.

The total power a manager possesses is made up of two different kinds of power: ________.

Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing IS security.

The International Information Security Foundation produced a document which included a set of best practices for IS managers known as ________.

Outline the steps involved in the controlling process.

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company. Which of the following information is most likely to be relevant for Dorothy?

________ is a segment of technology which uses computers and telecommunication devices that focus on the use of information in the performance of work.

Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization.

________ is defined in terms of how relevant the information is to the decision-making situation the manager faces.

The typical IS is a formally established organizational network that gives managers continual access to vital information.

Which of the following is the first step in the controlling process?

________ indicate the type of training programs company personnel should undergo to develop properly.