Question 1

Operations management represents the field of management that specializes in the physical production of goods and services.

Accepted Answer

A) True 
 B)False

Question 2

Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found.Britney Marr,an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs,Amy Bender,had convinced her about the high margins and promising future associated with that market.Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market.This morning,Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated.Apparently,the Feel Good salesman had shared sensitive information about Jackson at a cocktail party.Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-Marr's behavior provides an example of

Accepted Answer

A) the use of scalar rope. 
B) division of organization. 
C) the principle of inversion. 
D) unity of direction. 
E) all of these.

Question 3

The nineteenth and early twentieth centuries saw the development of which management perspective?

Accepted Answer

A) The human relations movement 
B) The behavioral sciences approach 
C) The classical perspective 
D) The quantitative management approach 
E) The TQM approach

Question 4

Which of the following refers to managing the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Accepted Answer

A) E-commerce 
B) E-business 
C) Supply chain management 
D) Knowledge management 
E) Customer relationship management

Question 5

From the 1950s until today,which management perspective has remained the most prevalent?

Accepted Answer

A) Systems 
B) Qualitative 
C) Scientific management 
D) Quantitative 
E) Humanistic

Question 6

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

Accepted Answer

A) Time and Work chart 
B) Gantt chart 
C) Time and Motion chart 
D) Production and Delivery chart 
E) Gilbreth chart

Question 7

Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found.Britney Marr,an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs,Amy Bender,had convinced her about the high margins and promising future associated with that market.Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market.This morning,Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated.Apparently,the Feel Good salesman had shared sensitive information about Jackson at a cocktail party.Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-Marr's management style reflects a belief in

Accepted Answer

A) Theory Y. 
B) developing her employees through control. 
C) grieving theory. 
D) all of these. 
E) none of these.

Question 8

The sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers refers to CRM.

Accepted Answer

A) True 
 B)False

Question 9

According to the Manager's Shoptalk of chapter 2,Indian executives are more likely to use tools such as

Accepted Answer

A) customer segmentation and business process reengineering. 
B) consumer ethnography and corporate blogs. 
C) strategic alliances and collaborative innovation. 
D) activity-based management and virtual teams. 
E) scenario planning and lean operations.

Question 10

With clear definitions of authority and responsibility,division of labor is one of the six characteristics of the ideal bureaucracy.

Accepted Answer

A) True 
 B)False

Question 11

According to Fayol,similar activities in an organization should be grouped together under one manager.This administrative principle is known as ____________________.

Accepted Answer

The answer of According to Fayol,similar activities in an organization...

Question 12

When the shop foreman receives and rewards valuable suggestions from its workers,and this leads to continual improvement of production,synergy has occurred.

Accepted Answer

A) True 
 B)False

Question 13

The management science perspective applies all of the following to managerial problems EXCEPT

Accepted Answer

A) statistics. 
B) qualitative techniques. 
C) mathematics. 
D) quantitative techniques. 
E) all of these are correct.

Question 14

Organization development is a specific set of management techniques based in the behavioral science approach.

Accepted Answer

A) True 
 B)False

Question 15

Who is considered the "first lady of management?"

Accepted Answer

A) Mary Parker Follett 
B) Lillian Gilbreth 
C) Carly Fiorona 
D) Maxine Weber 
E) Anne Adams

Question 16

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Accepted Answer

A) Kaizen 
B) Just-in-time control 
C) Total quality management 
D) Jugaad 
E) XY Theory

Question 17

Which of these forces comprises unwritten,common rules and perceptions about relationships?

Accepted Answer

A) Economic forces 
B) Political forces 
C) Social forces 
D) Legal forces 
E) Personal forces

Question 18

Outsourcing refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.

Accepted Answer

A) True 
 B)False

Question 19

____________________ refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.

Accepted Answer

The answer of ____________________ refers to contracting out selected functions...

Question 20

The assembly line is most consistent with which of the following general principles of management?

Accepted Answer

A) Unity of command 
B) Division of work 
C) Authority 
D) Scalar chain 
E) Quality management

Exam 2: The Evolution of Management Thinking

Operations management represents the field of management that specializes in the physical production of goods and services.

The nineteenth and early twentieth centuries saw the development of which management perspective?

Which of the following refers to managing the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

From the 1950s until today,which management perspective has remained the most prevalent?

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

The sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers refers to CRM.

According to the Manager's Shoptalk of chapter 2,Indian executives are more likely to use tools such as

With clear definitions of authority and responsibility,division of labor is one of the six characteristics of the ideal bureaucracy.

According to Fayol,similar activities in an organization should be grouped together under one manager.This administrative principle is known as ____________________.

When the shop foreman receives and rewards valuable suggestions from its workers,and this leads to continual improvement of production,synergy has occurred.

The management science perspective applies all of the following to managerial problems EXCEPT

Organization development is a specific set of management techniques based in the behavioral science approach.

Who is considered the "first lady of management?"

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Which of these forces comprises unwritten,common rules and perceptions about relationships?

Outsourcing refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.

____________________ refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.

The assembly line is most consistent with which of the following general principles of management?