Question 1

Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found.Britney Marr,an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs,Amy Bender,had convinced her about the high margins and promising future associated with that market.Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market.This morning,Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated.Apparently,the Feel Good salesman had shared sensitive information about Jackson at a cocktail party.Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-Contingency theory recommends

Accepted Answer

A)  Marr should manage all of her employees the way she manages Bender.
B)  the goal of every manager should be high return on investment,so Marr should expand her market only if it increases ROI.
C)  Bender should focus on her expertise,recognizing the potential risk of failure with a new market.
D)  all of these.
E)  none of these. E

Question 2

The implementation of small,incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

Accepted Answer

A) True 
 B)False  True

Question 3

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as

Accepted Answer

A)  unity of command.
B)  division of work.
C)  unity of direction.
D)  scalar chain.
E)  quality management. C

Question 4

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

Accepted Answer

A) True 
 B)False

Question 5

A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.

Accepted Answer

A) True 
 B)False

Question 6

Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found.Britney Marr,an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs,Amy Bender,had convinced her about the high margins and promising future associated with that market.Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market.This morning,Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated.Apparently,the Feel Good salesman had shared sensitive information about Jackson at a cocktail party.Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-From a System's theory perspective

Accepted Answer

A)  Marr should increase teamwork,leading to more entropy.
B)  Marr should listen to and reward her people well to increase synergy.
C)  the Jackson account was lost because Feel Good was too closed to its environment.
D)  all of these.
E)  none of these.

Question 7

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

Accepted Answer

A)  Supply Chain Management
B)  Learning Organizations
C)  Scientific Management
D)  Customer Relationship Management
E)  The Humanistic Approach

Question 8

A key finding in the Hawthorne studies was which of these?

Accepted Answer

A)  Stronger lighting increased productivity
B)  More money resulted in increased productivity
C)  Productivity declined in all experiments
D)  Higher temperatures reduced productivity
E)  Human relations increased productivity

Question 9

The humanistic perspective contains three subfields: scientific management,bureaucratic organizations,and administrative principles.

Accepted Answer

A) True 
 B)False

Question 10

Taylor was awarded the title of "father of scientific management" since he was the sole contributor in the area of scientific management.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis,under assumption that using advanced mathematics and technology can accurately predict how the market works?

Accepted Answer

A)  Stems
B)  Yuppies
C)  Quals
D)  Quants
E)  Fins

Question 12

In the Manager's Shoptalk of chapter 2,benchmarking and six sigma are the top two contemporary management tools.

Accepted Answer

A) True 
 B)False

Question 13

Positions organized in a hierarchy of authority is an important characteristic of

Accepted Answer

A)  scientific management.
B)  bureaucratic organizations.
C)  quantitative management.
D)  the human relations movement.
E)  total quality management.

Question 14

After decades of being a manager,Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company.This knowledge reflects which current management perspective?

Accepted Answer

A)  Systems thinking
B)  Contingency view
C)  Total quality management
D)  Benchmarking
E)  Scientific management view

Question 15

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually.This philosophy is consistent with the concept of

Accepted Answer

A)  transformation.
B)  entropy.
C)  synergy.
D)  feedback.
E)  quality.

Question 16

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

Accepted Answer

A)  benchmarking.
B)  empowerment.
C)  systems theory.
D)  contingency perspective.
E)  continuous improvement.

Question 17

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n)____________________.

Accepted Answer

The answer of A management perspective that suggests jobs should...

Question 18

Frederick Taylor's contributions were in the field of

Accepted Answer

A)  scientific management.
B)  human resource management.
C)  human relations.
D)  quantitative management.
E)  total quality management.

Question 19

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of

Accepted Answer

A)  unity of command.
B)  unity of direction.
C)  scalar chain.
D)  division of work.
E)  none of these

Question 20

Archies' Antiques,Inc. ,is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility.These characteristics are consistent with the principles of

Accepted Answer

A)  scientific management.
B)  bureaucratic organizations.
C)  administrative management theory.
D)  human resource management.
E)  all of these.

Exam 2: The Evolution of Management Thinking

The implementation of small,incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

A key finding in the Hawthorne studies was which of these?

The humanistic perspective contains three subfields: scientific management,bureaucratic organizations,and administrative principles.

Taylor was awarded the title of "father of scientific management" since he was the sole contributor in the area of scientific management.

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis,under assumption that using advanced mathematics and technology can accurately predict how the market works?

In the Manager's Shoptalk of chapter 2,benchmarking and six sigma are the top two contemporary management tools.

Positions organized in a hierarchy of authority is an important characteristic of

After decades of being a manager,Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company.This knowledge reflects which current management perspective?

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually.This philosophy is consistent with the concept of

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n)____________________.

Frederick Taylor's contributions were in the field of

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of

Archies' Antiques,Inc. ,is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility.These characteristics are consistent with the principles of