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    Advertising in Action
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    Exam 3: Consumer Behaviour Concepts and Target Marketing
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    Customers That Are Less Loyal (Brand Switchers) Can Be Retained
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Customers That Are Less Loyal (Brand Switchers) Can Be Retained

Question 70

Question 70

Multiple Choice

Customers that are less loyal (brand switchers) can be retained by


A) use of coupons to motivate them to buy the product again
B) offering free loyalty program memberships
C) reminding them of the unique features of the product
D) using celebrity endorsements

Correct Answer:

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