Multiple Choice
Cassandra will be writing a bad-news letter to a customer and wants to follow the four-part indirect plan.In what order should she organize her letter?
A) Bad news,reasons,buffer,closing
B) Buffer,bad news,reasons,closing
C) Buffer,reasons,bad news,closing
D) Reasons,bad news,buffer,closing
Correct Answer:
Verified
Correct Answer:
Verified
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Q22: Which is the most effective statement in
Q23: Goals in communicating negative news should include
Q25: Giving unhappy customers a chance to cool
Q26: Without a sound explanation of the _
Q27: A _ is a neutral or positive
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