Multiple Choice
Which of the following statements about complaint messages is least accurate?
A) If the goal of your complaint letter is to change something, then persuasion is necessary.
B) An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
C) Anger and emotion are effective persuaders in complaint messages.
D) Some complaint messages just vent anger.
Correct Answer:
Verified
Correct Answer:
Verified
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