Question 1

Which of the following best describes the difference between a task-focused leader and a person- focused leader?

Accepted Answer

A) The task-focused leader believes that work takes priority over personal relationships, while the person-focused leader places value on getting to know people on a personal level. 
B) The person-focused leader believes that work takes priority over personal relationships, while the task-focused leader places value on getting to know people on a personal level. 
C) The task-focused leader focuses on getting to know people, while the person-focused leader places emphasis on getting the task completed. 
D) The task-focused leader has more skills in the technical field, while the person-focused leader is more skilled in interpersonal skills.

Question 2

There are reasons to use each of the different conflict styles.

Accepted Answer

A) True 
 B)False

Question 3

Managing up occurs when subordinates first identify their manager's strengths and weaknesses and preferred working style,and then adapt their communication to meet the needs of their manager.

Accepted Answer

A) True 
 B)False

Question 4

When communicating with a customer,who is upset,the service provider should not make eye contact or smile because it makes the customer feel intimidated.

Accepted Answer

A) True 
 B)False

Question 5

Research has shown that between 75 and 95 percent of grapevine information is incorrect.

Accepted Answer

A) True 
 B)False

Question 6

Define the two types of leaders on the workplace relationship continuum and identify which zone on the continuum is the most effective for leaders.

Accepted Answer

The answer of Define the two types of leaders on...

Question 7

Letting the other person know what you want and need,as well as finding out what the other person wants and needs is given as a recommendation during which stage of the PUGSS model?

Accepted Answer

A) Describe the problem 
B) Achieve understanding 
C) Identify goals 
D) Brainstorm solutions

Question 8

According to your textbook,"Managing up" is a .

Accepted Answer

A) communication strategy used by managers to get the most out of their subordinates 
B) leadership strategy that relies on subordinates creating the manager's goals 
C) tendency of managers to delegate tasks to subordinates 
D) communication concept in which subordinates identify their manager's weaknesses and adapt to meet their goals.

Question 9

After you have identified the problem and the goals,what is the next step in the PUGSS model?

Accepted Answer

A) Describe the problem 
B) Achieve understanding 
C) Identify goals 
D) Brainstorm solutions

Question 10

Identify and define the four types of workplace communication.What relationship is each type of communication used with?

Accepted Answer

The answer of Identify and define the four types of...

Question 11

April is the manager of a local restaurant and she is telling John,a waiter the day's lunch specials. The communication exchange is best described as _.

Accepted Answer

A) upward communication 
B) downward communication 
C) horizontal communication 
D) vertical communication

Question 12

Customers understand they are one of a number of people seeking assistance from a service provide; therefore customers accept being treated in an impersonal manner.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT included as a recommended procedure for communicating up negative information?

Accepted Answer

A) Introduce the problem 
B) Discuss resolving the failure 
C) Express guilt 
D) Note positive results of failure

Question 14

One important aspect of the horizontal communication that occurs between co-workers is their use of the grapevine.

Accepted Answer

A) True 
 B)False

Question 15

List the five guidelines for upward communication.

Accepted Answer

The answer of List the five guidelines for upward communication....

Question 16

Tim and Karla have been working on a project together for the past year.Throughout their time together,Karla has tried to take all the credit for their progress and never includes Tim on any communication to their superiors.Which of the following elements of relational conflict is most likely the cause of conflict between Tim and Karla?

Accepted Answer

A) Expressed struggle 
B) Perceived problem 
C) Scarce rewards and resources 
D) Interdependence

Question 17

When a customer service agent is speaking to a customer,what type of communication is occurring?

Accepted Answer

A) Upward communication 
B) Downward communication 
C) Horizontal communication 
D) Outward communication

Question 18

Julio is trying to give his ideas during a very important brainstorming meeting; however,he gives in and changes his mind anytime someone challenges his idea.Which conflict style best describes Julio's approach to conflict?

Accepted Answer

A) Accommodating 
B) Collaborating 
C) Avoiding 
D) Competing

Question 19

The overall approach taken in an exchange of proposals and counterproposals during negotiation of a satisfactory settlement to a conflict is referred to as .

Accepted Answer

A) negotiation strategy 
B) paradigm 
C) position 
D) approach

Question 20

Americans spend more time on the job with their co-workers than they do at home with their loved ones.

Accepted Answer

A) True 
 B)False

Exam 6: Relating to Others at Work

Which of the following best describes the difference between a task-focused leader and a person- focused leader?

There are reasons to use each of the different conflict styles.

Managing up occurs when subordinates first identify their manager's strengths and weaknesses and preferred working style,and then adapt their communication to meet the needs of their manager.

When communicating with a customer,who is upset,the service provider should not make eye contact or smile because it makes the customer feel intimidated.

Research has shown that between 75 and 95 percent of grapevine information is incorrect.

Define the two types of leaders on the workplace relationship continuum and identify which zone on the continuum is the most effective for leaders.

Letting the other person know what you want and need,as well as finding out what the other person wants and needs is given as a recommendation during which stage of the PUGSS model?

According to your textbook,"Managing up" is a .

After you have identified the problem and the goals,what is the next step in the PUGSS model?

Identify and define the four types of workplace communication.What relationship is each type of communication used with?

April is the manager of a local restaurant and she is telling John,a waiter the day's lunch specials. The communication exchange is best described as _.

Customers understand they are one of a number of people seeking assistance from a service provide; therefore customers accept being treated in an impersonal manner.

Which of the following is NOT included as a recommended procedure for communicating up negative information?

One important aspect of the horizontal communication that occurs between co-workers is their use of the grapevine.

List the five guidelines for upward communication.

When a customer service agent is speaking to a customer,what type of communication is occurring?

Julio is trying to give his ideas during a very important brainstorming meeting; however,he gives in and changes his mind anytime someone challenges his idea.Which conflict style best describes Julio's approach to conflict?

The overall approach taken in an exchange of proposals and counterproposals during negotiation of a satisfactory settlement to a conflict is referred to as .

Americans spend more time on the job with their co-workers than they do at home with their loved ones.