Emotional Labour Is Defined as Any Situation in Which

Multiple Choice

Emotional labour is defined as any situation in which

A) you begin to feel burned out from facing too many customers in one day.
B) you don't realize that your emotions are causing you to act differently toward someone than you had intended.
C) you get upset with customers at times when you are supposed to remain calm.
D) All of the answers are correct.
E) None of the answers represent the emotional labour definition.