To Prevent a Public Relations Problem,which of the Following Might

Multiple Choice

To prevent a public relations problem,which of the following might be the best way to respond to a critic who posts negative information about the company?

A) Assess the message for flaws.
B) Threaten legal action unless the post is removed.
C) Contact the writer privately to attempt to resolve the situation.
D) Monitor feedback about the complaint before making a decision.