When Granting Claims and Requests for Adjustment When Your Company

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should ________.

A) specifically assign blame to someone in your organization by name
B) take steps to repair the relationship
C) start from the assumption that the information the customer provided is incorrect
D) imply that the customer is at fault
E) avoid taking or assigning personal responsibility for setting matters straight