Which of the Following Is True About Sending Goodwill Messages

Multiple Choice

Which of the following is true about sending goodwill messages?

A) If you are already friendly with the reader, a personal tone is appropriate when sending congratulations.
B) A hand-written note of appreciation is inappropriate in today's electronic media environment.
C) Send congratulations for personal events only if you know the reader well.
D) In a letter of appreciation, do not specifically mention the person or persons you want to praise, as that can demoralize the others.
E) Goodwill messages must always serve an immediate business purpose.