Multiple Choice
The direct approach to organize negative news messages should be used when ________.
A) the blow of the negative news is to be softened
B) the reader has an emotional investment in the situation
C) the bad news is not expected by the reader
D) a close working relationship is to be maintained with the reader
E) the bad news will not come as a shock to the reader
Correct Answer:
Verified
Correct Answer:
Verified
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