The Registrar of Your University Has Been Telling the Vice-President

Multiple Choice

The registrar of your university has been telling the vice-president (human resources) that whatever changes she introduces, she must remember to consider everything from a student's perspective. Which new managerial paradigm does the registrar appear to be following?

A) Total quality management.
B) The learning organization
C) Human relations management.
D) Student-centred organizational redesign.