A Chain of Cause-And-Effect Relationships That Appropriately Link the Four

Multiple Choice

A chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is:

A) a high return on investment causes customer loyalty that results in skilled production workers that improve process quality.
B) skilled production workers help to produce process quality that results in customer loyalty that helps to increase return on investment.
C) customer loyalty results in a high return on investment that results in the ability to attract skilled production workers that improve process quality.
D) improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.