Multiple Choice
Gray is looking for a new financial advisor. The one he currently uses has been taking three days or longer to return his phone calls, and the wasted time feels like a missed opportunity to him. In terms of the service quality dimensions, Gray is unhappy with which dimension of this service?
A) assurance
B) tangibility
C) reliability
D) responsiveness
E) empathy
Correct Answer:
Verified
Correct Answer:
Verified
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